Privacy policy
Privacy Policy
Last Updated: June 24, 2026
This Privacy Policy complies with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
This Privacy Policy (“Policy”) explains how Fenarrio (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase through:
Fenarrio is a brand operated by:
Bunnytoo Hong Kong Baby & Children Co., Limited
By using our Website or services, you agree to the practices described in this Policy.
If you do not agree with this Policy, please discontinue using our services.
For any privacy-related questions, please contact:
1. Information We Collect
We collect personal information necessary to provide, operate, and improve our services.
1.1 Information You Provide Directly
When you use our Website, place an order, or contact us, we may collect:
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Name
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Email address
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Phone number (optional)
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Shipping and billing address
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Order information (products purchased, order number, payment status)
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Customer support communications
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Account login information (if applicable)
1.2 Automatically Collected Information
When visiting our Website, we may automatically collect:
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IP address
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Browser type
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Device information
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Cookie identifiers
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Website usage data
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Pages viewed
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Date and time of visits
This information helps us improve website performance, security, and user experience.
1.3 Payment Information
Payments are processed securely through trusted third-party payment providers, including:
• Shopify Payments
• PayPal
• Google Pay
• PayPal Pay
• Visa
• Mastercard
• Other available payment providers
Fenarrio does not store full credit card details on our servers.
All payment processing is handled securely by PCI-DSS compliant payment providers.
2. How We Use Your Information
We use your personal information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Send order confirmations and updates
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Provide customer support
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Process returns and refunds
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Manage warranty requests
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Improve our Website and services
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Protect against fraud and security risks
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Comply with legal obligations
With your consent where required, we may also use your information to:
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Send marketing emails
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Provide product updates
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Share promotions or offers
Marketing communications are processed in accordance with GDPR and applicable ePrivacy regulations.
3. Sharing Your Information
Fenarrio does not sell your personal information.
We only share personal data when necessary with trusted partners.
3.1 Service Providers
Your information may be shared with:
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Payment processors
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Shipping and logistics providers (such as DHL, UPS, FedEx)
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Website hosting providers
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IT and cloud service providers
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Customer support tools
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Analytics and marketing service providers
These partners may only process information required to provide their services.
3.2 Legal Requirements
We may disclose information if required:
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By applicable law
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By government authorities
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To protect our legal rights
3.3 Business Operations
If Fenarrio undergoes a merger, acquisition, or business restructuring, customer information may be transferred as part of business assets.
4. Cookies and Tracking Technologies
Fenarrio uses cookies and similar technologies to:
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Remember preferences
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Improve Website performance
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Analyze traffic
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Understand user behavior
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Improve marketing relevance
We may use trusted analytics and advertising services, such as Google Analytics or similar technologies, to understand website performance and improve our services.
These technologies are used in accordance with applicable privacy regulations.
Where required by applicable law, we request your consent before using non-essential cookies, including analytics and marketing cookies.
You can manage, disable, or withdraw your cookie preferences at any time through your browser settings or available cookie preference tools.
Please note that disabling certain cookies may affect Website functionality.
5. Data Storage and Security
Fenarrio implements appropriate technical and organizational measures to protect your personal information.
All data transmissions on our Website are protected using:
SSL (Secure Socket Layer) encryption
However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
Your personal information may be stored and processed on secure servers located in:
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European Union
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Other regions where our service providers operate
Where data is transferred internationally, appropriate safeguards are applied in accordance with GDPR requirements.
6. Data Retention
We retain personal data only for as long as necessary to:
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Complete orders
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Provide customer service
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Manage returns and warranties
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Meet legal obligations
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Resolve disputes
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Maintain business records
After the required period, personal information will be deleted or anonymized.
7. Your Privacy Rights
Depending on your location, including within the European Union, you may have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your data
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Restrict processing
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Object to certain processing activities
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Withdraw marketing consent
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Request a copy of your personal data
To exercise your rights, please contact:
We will respond in accordance with applicable data protection laws.
8. Marketing Communications
If you subscribe to our newsletter or marketing communications, Fenarrio may send:
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Product updates
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Promotional offers
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Brand news
Marketing emails are only sent where legally permitted or with your consent.
You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 16 or the applicable minimum age required by local law.
Fenarrio does not knowingly collect personal information directly from children.
10. Third-Party Links
Our Website may contain links to third-party websites or services.
Fenarrio is not responsible for:
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Privacy practices
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Content
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Policies
of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
11. International Data Transfers
Your personal information may be processed outside your country of residence.
When transferring personal data internationally, Fenarrio applies appropriate safeguards required under applicable data protection laws, including GDPR.
12. Changes to This Privacy Policy
Fenarrio may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised:
“Last Updated” date.
Continued use of our Website after changes means you accept the updated Policy.
13. Data Controller
For purposes of applicable data protection laws, including GDPR, the data controller responsible for your personal information is:
Bunnytoo Hong Kong Baby & Children Co., Limited
(Operator of the Fenarrio brand)
Registered Address:
Room 603, 6/F, Kam Hon Industrial Building,
No. 8 Wang Kwun Road,
Kowloon Bay, Hong Kong
Privacy Contact:
privacy@fenarrio.com
14. Contact Us
If you have any questions about this Privacy Policy, personal information, or your privacy rights, please contact:
Fenarrio Privacy Team
Email:
privacy@fenarrio.com
Operator:
Bunnytoo Hong Kong Baby & Children Co., Limited
