Service & Warranty

 

Fenarrio is committed to creating reliable, high-quality parenting products designed for everyday family life.

This Service & Warranty Policy explains the warranty coverage provided for Fenarrio products and how customers can request support.

This warranty applies to products purchased from:

This warranty is provided by:

Bunnytoo Hong Kong Baby & Children Co., Limited
(Operator of the Fenarrio brand)

1. New Products Limited Warranty

Fenarrio provides a 2-Year Limited Warranty for new Fenarrio products.

Fenarrio warrants that products will be free from defects in materials and workmanship under normal use conditions for two (2) years from the original purchase date.

The product must be:

  • Used according to the provided instructions

  • Installed correctly where applicable

  • Maintained under normal conditions

2. Warranty Coverage

During the warranty period, if a product has a confirmed manufacturing defect, Fenarrio may provide an appropriate solution, including:

  • Product inspection and troubleshooting

  • Replacement parts (where available)

  • Product repair

  • Product replacement

  • Refund where required by applicable consumer laws

The solution will depend on:

  • Product condition

  • Type of defect

  • Product availability

  • Applicable consumer protection requirements

3. Proof of Purchase

To receive warranty service, customers may be required to provide valid proof of purchase.

Accepted proof includes:

  • Order confirmation email

  • Invoice

  • Receipt from an authorized sales channel

The warranty period starts from the original purchase date.

4. Warranty Exclusions

This warranty does not cover issues caused by:

  • Normal wear and tear

  • Cosmetic changes that do not affect product functionality

  • Improper installation or assembly

  • Misuse or failure to follow product instructions

  • Accidental damage

  • Unauthorized modifications or repairs

  • Use of incompatible accessories or parts

  • Damage caused by improper cleaning or maintenance

  • Damage caused by external factors beyond normal use

Examples include:

  • Scratches, stains, or cosmetic marks caused by daily use

  • Damage caused by accidents or improper handling

  • Missing components after purchase due to customer handling

5. Replacement Parts and Products

If replacement parts or products are provided under warranty:

  • Replacement parts may be new or equivalent replacement components

  • Replaced products or parts become the property of Fenarrio where applicable

  • Replacement does not restart the original warranty period unless required by law

The original warranty period continues to apply.

6. How to Request Warranty Service

To request warranty support, please contact:

support@fenarrio.com

Please provide:

  • Order number

  • Product name

  • Purchase date

  • Description of the issue

  • Photos or videos showing the problem (if applicable)

Our customer support team aims to respond within 24 hours.

7. Warranty Shipping

For confirmed warranty cases caused by manufacturing defects, Fenarrio will provide support for the warranty process.

Where applicable, Fenarrio may cover reasonable shipping costs related to approved warranty claims.

Warranty instructions will be provided by our customer support team.

8. Returns and Refunds

Warranty service is separate from Fenarrio’s return policy.

Fenarrio also offers:

  • 30-Day Free Returns

  • Prepaid return shipping labels for approved returns

Please refer to our Returns & Refund Policy for more details.

9. Product Safety and Recalls

Customer safety is important to Fenarrio.

If a product safety notice or recall is required, Fenarrio may contact affected customers using the contact information provided during purchase.

Customers are encouraged to keep their order information for future support.

10. Personal Information

When providing warranty service, Fenarrio may collect and process information including:

  • Name

  • Contact details

  • Order information

  • Product information

  • Support communications

Personal information is handled according to our Privacy Policy.

11. Your EU Consumer Rights

This warranty is provided in addition to your statutory consumer rights.

For customers within the European Union:

Products are covered by statutory consumer protection rights, including the legal guarantee under applicable EU consumer laws.

Nothing in this warranty limits or replaces any rights you have under applicable consumer protection laws.

12. Contact Information

Fenarrio Customer Support

Email:
support@fenarrio.com

Operated by:
Bunnytoo Hong Kong Baby & Children Co., Limited

Registered Address:

Room 603, 6/F, Kam Hon Industrial Building,
No. 8 Wang Kwun Road,
Kowloon Bay, Hong Kong