Terms of service


Last Updated: July 20, 2026
These General Terms and Conditions ("GTC") govern all purchases made through www.fenarrio.com.
The website is owned and internationally operated by:
Bunnytoo Hong Kong Baby & Children Co., Limited
Company Registration No.: 73207982
Registered Address:
Room 603, 6/F, Kam Hon Industrial Building
No. 8 Wang Kwun Road
Kowloon Bay, Hong Kong
Email: support@fenarrio.com
Phone: +852 5498 0923
Fenarrio is a premium parenting and baby care brand operated by Bunnytoo Hong Kong Baby & Children Co., Limited.
By accessing this website or placing an order, you agree to these General Terms and Conditions.

1. Scope and Provider Information

1.1 Seller Information

Seller:
Bunnytoo Hong Kong Baby & Children Co., Limited

Registered Address:
Room 603, 6/F, Kam Hon Industrial Building,
No. 8 Wang Kwun Road,
Kowloon Bay, Hong Kong

Contact:
support@fenarrio.com

1.2 Scope

These GTC apply to all contracts concluded via:

https://www.fenarrio.com

1.3 Applicable Version

The version valid at the time of order shall apply exclusively.

Any deviating terms of the Customer shall not apply unless expressly agreed in writing.

1.4 Customers

The Seller sells exclusively to consumers within the meaning of Article 2(1) of Directive 2011/83/EU and Section 13 BGB.

Consumers are natural persons acting outside their trade or profession.

2. Contract Formation

2.1 Product listings on the Website do not constitute a legally binding offer but an invitation to place an order.

2.2 By clicking “Buy” or the equivalent checkout button, the Customer submits a binding offer.

2.3 An automatic order confirmation email confirms receipt of the order.

2.4 The contract is concluded upon issuance of the shipping confirmation email.

2.5 The Seller will provide the Customer with an order confirmation and these GTC by email.

3. Order Information Accuracy

The Customer is responsible for ensuring that all information provided during checkout is accurate and complete.

4. Prices, Taxes and Shipping Costs

4.1 All prices include applicable VAT unless otherwise stated.

4.2 VAT is handled according to EU OSS (One-Stop-Shop) regulations where applicable.

4.3 Shipping costs, if applicable, are clearly displayed during checkout before order completion.

5. Delivery

5.1 Shipping Regions

Fenarrio currently ships to the following European countries:

• Germany
• France
• Italy
• Spain
• Netherlands
• Belgium
• Luxembourg
• Austria
• Denmark
• Sweden
• Finland
• Poland
• Czech Republic
• Hungary
• Slovakia
• Romania

Free standard shipping is available on all orders delivered to the countries listed above.

No minimum order value is required.

Important Shipping Information

Orders are shipped via trusted logistics partners including:

  • DHL

  • UPS

  • FedEx

  • Amazon Logistics

  • Regional logistics partners

Delivery availability may vary depending on:

  • Regional logistics conditions

  • Postal code restrictions

  • Remote areas or islands

If delivery cannot be completed, our customer service team will contact the Customer to arrange:

  • Alternative delivery options

  • Order adjustment

  • Cancellation and refund if delivery cannot be fulfilled

5.2 Processing Time

All orders are processed within 2 business days (Monday to Friday, excluding public holidays) after payment confirmation.

Orders placed after the daily order cut-off time, on weekends, or on public holidays will be processed on the next business day.

5.3 Estimated Transit Time

Estimated transit times vary depending on the destination country.

DESTINATION TRANSIT TIME
Germany 2–5 business days
France, Netherlands, Belgium, Luxembourg, Austria 3–7 business days
Italy, Spain, Denmark, Poland, Czech Republic, Slovakia, Hungary 4–8 business days
Sweden, Finland, Romania 5–10 business days


Total Estimated Delivery Time = Processing Time (within 2 business days) + Transit Time shown above.
Examples:

• Germany: approximately 4–7 business days

• France, Netherlands, Belgium, Luxembourg & Austria:
approximately 5–9 business days

 • Italy, Spain, Denmark, Poland, Czech Republic, Slovakia & Hungary:
approximately 6–10 business days

• Sweden, Finland & Romania:
approximately 7–12 business days


Please note that transit times are estimates only and may occasionally vary due to:
• Carrier delays
• Public holidays
• Peak shopping seasons
• Severe weather
• Customs inspections (where applicable)
• Other unforeseen circumstances beyond our control
If your order experiences an unexpected delay, our Customer Support team will keep you informed whenever possible.

5.4 Unavailable Products

If a product becomes unavailable after ordering, the Customer will be informed promptly and any payments already made will be refunded.

6. Retention of Title

Goods remain the property of the Seller until full payment has been received.

7. Payment

Accepted payment methods are displayed during checkout, including:

Visa

Mastercard

American Express

PayPal

Apple Pay

Google Pay

Shop Pay

Payment is due immediately unless otherwise stated.

8. Right of Withdrawal

8.1 Statutory Right (EU)

Customers within the EU have a statutory right of withdrawal of 14 days without providing any reason.

8.2 Voluntary Extension

Fenarrio voluntarily extends the return period to:

30 days from receipt of goods

8.3 How to Exercise Withdrawal

To request a return, please contact:

support@fenarrio.com

8.4 Effects of Withdrawal

If the Customer withdraws from the contract:

  • Fenarrio will reimburse payments received for returned products

  • Standard delivery charges are refunded where applicable

  • Free shipping orders receive a full product refund

  • Express or non-standard shipping upgrades are not refundable

Fenarrio provides a prepaid return shipping label for approved returns within the 30-day return period.

Refunds will be processed within 14 days after receiving returned goods or proof of return.

Refunds will be issued using the original payment method unless otherwise agreed.

9. Returns and Refund Conditions

9.1 30-Day Free Returns

Fenarrio offers free returns within the 30-day return period for eligible orders.

This includes:

  • Change of mind

  • Product not meeting expectations

  • Damaged or defective items

  • Incorrect items received

After the return request is approved:

Fenarrio will provide a prepaid return shipping label.

Customers do not need to pay return shipping fees for approved returns.

All approved returns are processed through Fenarrio's authorized return warehouse in Germany.

Customers should not return products without prior authorization from our Customer Support team.

9.2 Defective or Incorrect Items

If the product is defective, damaged, or incorrect:

Customers may request:

  • Replacement

  • Refund

  • Warranty support

Fenarrio covers all related return shipping costs.

9.3 Return Eligibility

Returned products must:

  • Have only been reasonably used or tested

  • Remain fully functional

  • Be free from misuse-related damage

  • Include original parts, accessories, and components

  • Be returned in original packaging whenever possible

9.4 Incomplete or Damaged Returns

Fenarrio reserves the right to:

  • Reject the return, or

  • Adjust the refund amount

if products are returned with missing components or damage caused by misuse.

10. Warranty and Legal Guarantee

10.1 Statutory warranty rights apply under EU Directive 2019/771.

10.2 All Fenarrio products in EU include a:

2-Year Legal Guarantee in accordance with applicable EU consumer protection legislation.

10.3 Customers may request:

  • Repair

  • Replacement

  • Price reduction

  • Refund (where legally applicable)

11. Liability

Fenarrio is fully liable for:

  • Intent and gross negligence

  • Injury to life, body, or health

  • Product liability required by applicable law

For slight negligence, liability is limited to foreseeable damages and essential contractual obligations.

12. Promotional Offers and Vouchers

  • Promotions cannot be combined unless stated

  • Vouchers are non-transferable

  • Only one voucher may be used per order unless specified

  • Valid only on https://www.fenarrio.com

13. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has been shipped, cancellation is no longer possible.

Customers may still exercise their statutory withdrawal rights after receiving the goods.

14. Consumer Dispute Resolution

Information regarding consumer dispute resolution is provided according to applicable EU consumer requirements.

Fenarrio does not participate in alternative dispute resolution procedures unless legally required.

15. Applicable Law

15.1 These Terms shall be governed by German law to the extent permitted by applicable consumer protection legislation.

Mandatory consumer protection rights under the laws of the Customer's country of residence shall remain unaffected.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

15.2 Mandatory consumer protection rights of the Customer’s country remain unaffected.

15.3 The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

16. Severability Clause

If any provision of these GTC is invalid, the remaining provisions remain valid.

The invalid provision shall be replaced by the applicable legal rule.

17. Company Information

Website

https://www.fenarrio.com

Operated by

Bunnytoo Hong Kong Baby & Children Co., Limited

Company Registration No.

73207982

Registered Address

Room 603, 6/F,
Kam Hon Industrial Building
No. 8 Wang Kwun Road
Kowloon Bay
Hong Kong

Customer Support

support@fenarrio.com