Shipping policy


Last Updated: July 22, 2026

Fenarrio is committed to providing transparent shipping and a clear, reliable return experience for families across Europe.

If you have any questions regarding shipping, delivery, returns, refunds, or your order, please contact our Customer Support team at support@fenarrio.com.

Shipping & Delivery

1. Shipping Regions

Fenarrio currently ships to the following European countries:

  • Germany

  • France

  • Italy

  • Spain

  • Netherlands

  • Belgium

  • Luxembourg

  • Austria

  • Denmark

  • Sweden

  • Finland

  • Poland

  • Czech Republic

  • Hungary

  • Slovakia

  • Romania

Free standard shipping is available on all orders delivered to the countries listed above. No minimum order value is required.

We currently do not ship outside the countries listed above. Shipping availability may be updated as our logistics network continues to expand.

Important Shipping Information

Orders are shipped via DHL, UPS, FedEx, Amazon Logistics, or other trusted logistics partners.

Please note:

  • Delivery availability may vary depending on postal code and carrier coverage.

  • Some remote areas, islands, or special delivery zones may require additional delivery time.

  • In certain regions, local delivery partners may complete the final delivery.

  • If delivery to your address is not possible, our Customer Support team will contact you promptly to arrange an alternative solution.

2. Processing Time

All orders are processed within 2 business days (Monday to Friday, excluding public holidays) after payment confirmation.

Orders placed after the daily order cut-off time, on weekends, or on public holidays will be processed on the next business day.

3. Estimated Transit Time

Estimated transit times vary depending on the destination country.

DESTINATION TRANSIT TIME
Germany 2–5 business days
France, Netherlands, Belgium, Luxembourg, Austria 3–7 business days
Italy, Spain, Denmark, Poland, Czech Republic, Slovakia, Hungary 4–8 business days
Sweden, Finland, Romania 5–10 business days


Total Estimated Delivery Time = Processing Time (within 2 business days) + Transit Time shown above.

Examples:

• Germany: approximately 4–7 business days

• France, Netherlands, Belgium, Luxembourg & Austria:
approximately 5–9 business days

• Italy, Spain, Denmark, Poland, Czech Republic, Slovakia & Hungary:
approximately 6–10 business days

• Sweden, Finland & Romania:
approximately 7–12 business days


Please note that transit times are estimates only and may occasionally vary due to:
• Carrier delays
• Public holidays
• Peak shopping seasons
• Severe weather
• Customs inspections (where applicable)
• Other unforeseen circumstances beyond our control
If your order experiences an unexpected delay, our Customer Support team will keep you informed whenever possible.

4. Shipping Fees

Fenarrio offers free standard shipping on all orders delivered to the following countries:

  • Germany

  • France

  • Italy

  • Spain

  • Netherlands

  • Belgium

  • Luxembourg

  • Austria

  • Denmark

  • Sweden

  • Finland

  • Poland

  • Czech Republic

  • Hungary

  • Slovakia

  • Romania

No minimum order value is required.

If additional shipping charges apply for remote areas or special delivery services, they will be clearly displayed during checkout before payment.

5. Taxes & Customs

For orders shipped within the European Union:

  • Prices are displayed inclusive of VAT where applicable or clearly indicated during checkout.

  • VAT is calculated based on the destination country when required by applicable tax regulations.

  • No hidden fees will be charged after checkout.

6. Shipping Carriers

Fenarrio works with trusted logistics partners, including:

  • DHL

  • UPS

  • FedEx

  • Amazon Logistics

  • Other regional logistics partners depending on the destination

The shipping carrier may vary depending on your delivery address.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Tracking number

  • Carrier information

  • Tracking link

You can monitor your shipment online using the tracking information provided.

8. Multiple Items

Whenever possible, multiple items in the same order will be shipped together.

Depending on warehouse availability or product inventory, items may occasionally be shipped separately. If this occurs, separate tracking numbers will be provided.

9. Delivery Issues

If your tracking information shows "Delivered" but you have not received your package, please:

  1. Check around your delivery location.

  2. Ask household members or neighbors.

  3. Contact the carrier using your tracking number.

If you still cannot locate your package, please contact our Customer Support team at support@fenarrio.com for assistance.

10. Address Changes

Please carefully verify your shipping address before placing your order.

Once an order has been shipped, we are unable to change the delivery address.