Fenarrio Privacy Policy
Last Updated: June 11, 2026
This Privacy Policy complies with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
This Privacy Policy (“Policy”) describes how Fenarrio (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit or make a purchase through our website https://www.fenarrio.com (“Website”).
By using our Website or services, you agree to the practices described in this Policy. If you do not agree, please discontinue using our services.
For any questions regarding this Policy, please contact us via privacy@fenarrio.com
1. Information We Collect
We collect personal information to provide and improve our services.
1.1 Information You Provide Directly
When you use our Website, we may collect:
• Name
• Email address
• Phone number (optional)
• Shipping and billing address
• Order details (products purchased, order number, payment status)
• Customer support communications
• Account login details (if applicable)
1.2 Automatically Collected Information
We may also automatically collect:
• IP address
• Browser type and device information
• Cookies and tracking data
• Pages visited and browsing behavior
• Time and date of visits
1.3 Payment Information
Payments are processed by secure third-party providers (such as Shopify Payments, PayPal, Google Pay).
We do not store full credit card details on our servers.
All payment processing is handled securely by PCI-DSS compliant providers.
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Provide shipping and delivery services
• Send order confirmations and updates
• Provide customer support
• Process returns and refunds
• Improve our Website and user experience
• Send marketing emails (only where legally permitted and/or with your explicit consent, in accordance with GDPR and ePrivacy regulations)
• Prevent fraud and ensure website security
3. Sharing Your Information
We do not sell your personal data.
We may share your information only with:
3.1 Service Providers
• Payment processors
• Shipping and logistics companies (e.g., DHL, FedEx, UPS)
• IT and cloud service providers
• Customer support tools
3.2 Legal Requirements
We may disclose information if required by law or government request.
3.3 Business Operations
If Fenarrio undergoes a merger, acquisition, or restructuring, customer data may be transferred as part of business assets.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Remember your preferences
• Improve website performance
• Analyze traffic and user behavior
• Provide personalized marketing
You can disable cookies in your browser settings, but some features may not function properly.
5. Data Storage and Security
We implement reasonable technical and organizational measures to protect your data.
All data transmissions on our Website are protected using SSL (Secure Socket Layer) encryption.
However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Your data may be stored and processed on secure servers located in the European Union and/or other regions, in compliance with applicable data protection laws, including GDPR safeguards for international transfers.
6. Data Retention
We retain your personal data only as long as necessary to:
• Fulfill your order
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
After this period, data will be deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to data processing
• Withdraw consent for marketing emails
• Request a copy of your data
To exercise your rights, contact us via privacy@fenarrio.com
8. Marketing Communications
If you subscribe to our newsletter, we may send:
• Product updates
• Promotions and discounts
• Brand news
You can unsubscribe at any time by clicking “Unsubscribe” in any email.
Marketing communications are only sent where legally permitted and/or with your explicit consent, in accordance with applicable data protection regulations (including GDPR and ePrivacy rules).
9. Children’s Privacy
Our Website is not intended for individuals under the age of 16 (or the applicable minimum age required by local law).
We do not knowingly collect personal data from minors.
10. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. International Data Transfers
Your information may be processed outside your country of residence.
When transferring data internationally, we implement appropriate safeguards in accordance with applicable data protection laws, including GDPR requirements.
12. Changes to This Policy
We may update this Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
13. Data Controller
Fenarrio acts as the data controller for your personal information under applicable data protection laws.
14. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us via privacy@fenarrio.com
