Shipping & Returns Policy
Last Updated: June 11, 2026
Fenarrio is committed to providing transparent shipping and a clear, reliable return experience for families across selected European markets.
For any questions, please contact us via support@fenarrio.com
Shipping & Delivery
1.Shipping Regions
Fenarrio currently ships only within selected European Union countries:
• Germany
• France
• Italy
• Spain
• Netherlands
• Belgium
• Luxembourg
• Austria
• Denmark
• Sweden
• Finland
We continuously expand our logistics coverage to serve more families across Europe.
2. Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays)after payment confirmation.
Orders placed after cutoff time or during weekends will be processed on the next business day.
3. Delivery Time (Estimated)
• Germany / France / Netherlands / Belgium: 3–7 business days
• Italy / Spain / Austria / Luxembourg: 4–8 business days
• Denmark / Sweden / Finland: 5–10 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons.
4. Shipping Fees
• Free standard shipping on all Fenarrio orders within eligible EU countries
• No minimum order value required
Any exceptional shipping costs (if applicable) will be clearly displayed at checkout before payment.
5. Taxes & Customs
For EU orders:
• Prices are displayed either inclusive of VAT or clearly indicated at checkout
• VAT is applied based on the destination country where applicable
No hidden fees will be charged after checkout.
6. Shipping Carriers
We work with trusted logistics partners:
• DHL
• UPS
• FedEx
• Amazon Logistics
• Other regional logistics partners depending on destination
7. Order Tracking
Once your order has shipped, you will receive an email containing:
• Tracking number
• Carrier information
• Tracking link
You can track your shipment in real time.
8. Multiple Items
If you order multiple items, we aim to ship them together whenever possible.
However, depending on warehouse availability, items may be shipped separately. In such cases, multiple tracking numbers will be provided.
9. Delivery Issues
If your tracking shows “Delivered” but you have not received your package:
1. Check around your delivery location
2. Ask household members or neighbors
3. Contact the carrier using your tracking number
If the issue persists, please contact us at support@fenarrio.com
10. Address Changes
Once an order has been shipped, we are unable to modify the delivery address.
Please ensure all shipping details are correct before placing your order.
Returns & Refunds
1. Return Window
We offer a 30-day no-questions-asked return policy.
You may request a return within 30 days of delivery.
2. Eligible Conditions
To be eligible for a return under our 30-day return policy, items must meet the following conditions:
• The product may have been used or tested in a reasonable manner, and remains fully functional
• The product must be returned with all original parts, accessories, and components included
• The product should be returned in its original packaging whenever possible
• The product must be free from damage caused by misuse, improper installation, or accidents
Returns will not be accepted if:
• Any parts, accessories, or components are missing
• The product is damaged due to misuse or improper handling
• The product is not in a condition suitable for resale
If an item is returned incomplete or damaged, Fenarrio reserves the right to reject the return or issue a partial refund depending on the condition of the product.
3. Return Reasons
We accept returns for:
• Change of mind
• Product not meeting expectations
• Damaged or defective items
• Incorrect item received
4. Return Process
To initiate a return or replacement, please contact:
support@fenarrio.com
Please include:
• Order number
• Product name
• Reason for return
• Photos or videos (if applicable)
Our support team will respond within 24–48 business hours.
5. Return Shipping Cost
• If the return is due to customer preference (e.g. change of mind), return shipping costs are borne by the customer
• If the return is due to a defective, damaged, or incorrect item, Fenarrio will cover return shipping costs
6. Refund Processing Time
Once we receive and inspect the returned product:
• Refunds are processed within 2–5 business days
• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or payment provider
7. Non-Returnable Conditions
Returns may not be accepted if:
• Items show signs of misuse or damage caused by the customer
• Original packaging or essential components are missing
• Products are not in resellable condition
8. Return Method
Depending on your location, returns may be processed via:
• Prepaid return label (if applicable)
• Local carrier drop-off
• Pickup arranged by logistics partner (where available)
Return instructions will be provided after approval.
9. Warranty
All Fenarrio products come with a 2-year limited warranty covering manufacturing defects under normal use conditions.
For warranty claims, please contact support@fenarrio.com
